Privacy Policy
Last updated: January 2026
Information We Collect
When you place an order or contact us, we collect:
- Your name, email address, and shipping address
- Order details and purchase history
- Payment information (processed securely by Stripe - we do not store card details)
- Cookies for essential website functionality
How We Use Your Information
We use your personal information to:
- Process and fulfill your orders
- Send order confirmations and shipping updates
- Respond to your enquiries and provide customer support
- Improve our website and services
- Comply with legal obligations
Data Sharing
We share your information only with trusted service providers necessary to fulfill orders:
- Stripe: For secure payment processing
- Shipping carriers: For order delivery
We never sell your personal information to third parties.
Your Rights (GDPR)
Under GDPR, you have the right to:
- Access your personal data
- Request correction or deletion of your data
- Withdraw consent for marketing communications
- Object to processing of your data
- Request data portability
To exercise these rights, contact us at hello@serenefragrances.co.uk
Cookies
We use essential cookies to:
- Maintain your shopping cart
- Keep you logged in (if you have an account)
- Ensure checkout functionality works properly
We do not use third-party tracking cookies for advertising purposes.
Contact Us
If you have questions about this Privacy Policy or how we handle your data:
Email:
hello@serenefragrances.co.uk
We respond to all enquiries within 24 hours.